We take your privacy very seriously. This page helps answer common questions with regards to how we use and protect your information when you access our website(s), products, services and applications (collectively, the "Services").
Falak فلك is a property discovery and bidding platform. It enables users to explore properties on an interactive map, place bids, and manage their real estate interests. It is used by property buyers, sellers, and real estate professionals.
We're constantly trying to update and improve our Services, so we may need to change this Privacy Policy from time to time as well, but if we do, we will bring it to your attention by placing a notice on the Falak app, or by sending you an email, or by some other means. Your use of the Services after any changes to the Privacy Policy have been posted will be considered to indicate your acceptance of the changes.
By default Falak does not require any special permissions. If you choose to enable location services or push notifications, then Falak will need the minimum access permissions in order to provide these features.
We store exactly and only the data that we require for Falak to function as expected. This is a combination of data collected automatically from your behavior and data collected directly from your usage.
Data Collected Automatically: this includes IP address, browser information, and operating system information. Whenever you interact with our Services, we receive and store this information in our own systems or in 3rd-party systems, and install a unique identifier (commonly known as "cookie") to recognize you in future interactions. We use this data to customize content for you and present you with Services in the best way possible, and educate our internal metrics on traffic sources and content popularity. You may choose to disable cookie tracking from your device or browser settings.
Data Collected from Usage: by creating an account and using Falak, we store direct information collected from your usage. In addition to your profile (name, phone number, email), we also store information about properties you interact with, such as views, favorites, bids placed, and transaction history. Those data points are required for the platform to function properly.
Data Collected by Third Party: we use third party analytics services in order to better understand user engagement with the Services. When a user browses or uses the Services, these third party analytics services may collect the user's IP address, browser type, and approximate location (based on the IP address). They may also use web logs or web beacons and may set and access cookies on your computer or other device. In order to refine our understanding of user engagement, we provide these services with a user's name and email address (which we collected as part of the user's account registration process).
Data Collected for Billing Purposes: billing information you provide for the purpose of paying for our Services is handled by our payment processing partners and is not exposed to our servers.
No, and we never will. An exception to this is the event of a sale, merger, liquidation, dissolution, or transfer of Falak or its business assets.
We currently use datacenter facilities located in secure locations. Your information will be stored and processed in accordance with this Privacy Policy. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.
We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation. Information may persist in copies made for backup and business continuity purposes for additional time.
You can view your profile and activity history through the app settings. To request permanent deletion of your data, please send an email with the request to support [at] falak [dot] app.
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